Thank you to Emily- a super fan!

Thank you to Emily Y for the nifty presents! It was very exciting to get a package! Usually all of the packages that come to my house are for mom- with boring things inside like diapers or clothes. I felt very special to get a package just for me! I read the book today during snack time. I tried to use the bottle, but I could not figure out how to make it work. It seems to have a leak, but it's still pretty cool. Mom says that I can't put the coffee in it until I figure out how to drink without spilling.

Coming soon.... posts about the newest Superbadge: Einstein Analytics Data Preparation Specialist!

I have to complete all of the prerequisites first....

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Service Cloud Specialist Superbadge - 4,5,6,7

Part of doing the Service Cloud Specialist superbadge is trying new things, so I am putting up picture of new things that I've tried recently. One of my favorite new things this week was taking a shower with my whole block collection. Mom put me in the shower, and I sneaked out to grab the block bin and dumped it in. I'm concerned to share photos because of the slight nudity, however, I can assure you that it was a glorious adventure. Instead, I'll share my favorite Saturday new thing- walking to the coffee shop for a sprinkle donut! Back to the superbadge... Challenge 4 Case Routing If you haven't taken the Onmi Channel module yet, now is a good time! I kept that particular module open one on screen while I walked through this step. It is hard to give many hints about this step without giving away too many details - so - the best advice is to read through the challenge and label each step with the corresponding Salesforce term. (IE - "The...

Business Administration Specialist Superbadge- 3 & 4

This afternoon, I added a genius wig in an attempt to look a little older and more experienced. The free lemonade offer worked! I made two dollars today! A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. When you start a create a new report, simply click to start with a clean screen. If you are familiar with report and dashboards, this challenge should only take 30 or so minutes to complete. Below are tips and gotchas for each report / dashboard. If you need more help, leave a comment! Reports Accounts by Market To create the "Market" row grouping, use a bucket field. Make sure that the correct date range is selected. High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. Rated Accounts by State The record count for state and account rating are automatically added. Note the filter. ...

Service Cloud Specialist Superbadge - 1,2,3

A confession - I know next to nothing about service cloud. While I was excited that a new superbadge was available, it made me a little nervous that I had to do all of the prerequisites and tackle new things like macros. New things - new year - let's get started! (Right after I finish guitar practice) If you are also a service cloud novice, the Omni-Channel Basics is a crucial prerequisite even though it is not officially required. Challenge 1 App Appearance This, like all superbadges, requires a careful read through the instructions prior to any clicking. I found it helpful to take a separate notebook and write down the steps that I would need for each challenge step - for example - My rough notes for challenge 1: Create 2 profiles Tweak service Console 3 new items on utility bar Allow access for new profiles Create User Beware - After editing the service console, you might have to edit the new profiles. I found i...

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