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6 Days to Salesforce Admin Certification - Days 3 & 4


Tools, tools everywhere.  
Day 3

 Day 3 out of 6 and the upcoming exam is looming over my head.  Of course, most things are over my head given that I am a relatively short fellow, so I'm used to it.  The biggest challenge today was determining which tools were the best fit for these smaller weight topics.  I needed to get through a minimum of 5 topics today and 4 tomorrow while still leaving room for an afternoon nap.  To do this, I took some advice from my Daddy.  He does maintenance at a large apartment complex and can fix anything.  His tools take up half of the garage, but he only takes a small bag to work with him most days.  Why?  I asked him by chewing on the handle of his channel lock pliers while giving him an inquisitive look.  His response - "95% of service requests can be fixed with two tools, a 6-way screwdriver and a pair of channel locks.  It is better to focus on the 95% today and save the 5% for tomorrow."  I only need to get 65%  of the exam questions correct, or 39 total questions.  My tools for days 4 and 5- Trailhead and help.Salesforce.com. 
Service & Support Applications (6%)
  • Trailhead: Service Cloud Basics, Case Feed
Activity Management (1%)
  • On help.Salesforce.com - "Activities" read,
    • Tasks
    • Guidelines for Tracking Activities
    • Activity Timeline
Sample question
An activity will appear on the Activity History list if: (choose 2)
 A) An activity has been closed.
 B) An event is scheduled for tomorrow.
 C) An activity is due today but is still open.
 D) An event is scheduled and the date has passed.
Highlight to reveal the answer:  A and D

Chatter (1%)
  • Trailhead: Chatter Basics
Data Management (11%)
  • Trailhead: Data Quality, Data Management
  • Trailhead Superbadge: Lightning Experience Specialist 
The Lightning Experience Specialist Superbadge was hard to obtain.  In fact, I would say that it is the most difficult exercise that I have completed to date.  It took multiple searches within Salesforce Discussion Forums and many long nights. (see Super Badge for a Super Baby)  That hard work paid off by providing excellent practical knowledge of process builder, user interface customization, and data import.  

Content & Folder Management (2%)

Day 4

Analytics, Reports, & Dashboards (13%)
Workflow Automation (7%)
  • Trailhead: Process Automation
Desktop & Mobile Administration (2%)
  • Trailhead: Salesforce1 Mobile Customization, Microsoft Integration Basics
AppExchange (2%)
  • Trailhead:  AppExchange Basics

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